Post Covid-19 New Patient Journey

For Your Safety

Your new patient journey

The nationwide lockdown due to the COVID-19 Pandemic has been a challenging time of all. We would like to thank our loyal patients for your continued support and understanding through this time. 

Restrictions of the lockdown have slowly been eased and we are excited to welcome you back at the practice. 

Working Hard

We have been working tirelessly behind the scenes to restructure and evolve the ways in which we operate so that we can begin to welcome you back as quickly and as safely as possible.

We understand that things may be different to your usual dental visit experience and that this may be cause for concern, so we’re here to provide you with useful information on what to expect on your next visit.

Showing Symptoms

If you are showing any symptoms of Covid-19/Coronavirus, please let our staff know as soon as possible; do not attend your dental appointment and ensure you follow the government guidelines on self-isolation.

To reduce unnecessary contact and contamination of paper, communication via e-mail is encouraged. If you do not have an e-mail, it is straightforward to set up at gmail.

Before your appointment

Within 24 hours of your appointment, we ask that you update your contact details and your medical history by clicking here. This will reduce unnecessary contact.

Please ensure it is completed thoroughly including any changes in medications and allergies. 

In addition, if you answer yes to the below questions, please contact the practice to reschedule your appointment

  • Have you been diagnosed and are currently suffering from COVID-19 and should be self-isolating?
  • Have you had COVID-19?
  • Do they live with someone who is currently suffering from COVID-19?
  • Do they feel as if they have a high temperature (hot to touch on chest or back)?
  • Do you have a new, continuous cough?

On the day of your appointment 

We ask that, before you arrive at the clinic, where possible, you have already brushed your teeth in preparation for your appointment, visited the lavatory, and ensured that you are hydrated. 

It is vital that you attend alone unless you need a carer or guardian present and only bring the necessary items with you. 

We would appreciate everyone who attends the practice to wear a mask or face covering; following government guidelines (

To limit cash, we may also ask you to pre-pay for your appointment using a secure online link or payment by card.

When you arrive, please enter the surgery ensuring 2 metres social distancing as much as possible. We may ask you to wait outside if this cannot be achieved. 

On arrival, you may find that the door is locked. This is because we have reached the maximum number of people in the building. If this is the case, please Whatsapp us on 07914840157

Only call us if you cannot use Whatsapp

Please use the hand sanitisers available at the reception desk.

One of the reception team will check your temperature in a contactless way. If it is higher than 37.5oC, we will ask you to rearrange your appointment and call NHS 111 for further advice. 

Please note that there may be a longer wait than usual due to the additional safety protocols in place.

In the surgery

Upon entering the treatment room, all members of staff will be required to wear extra Personal Protective Equipment (PPE) as to provide you proper care and services. This precaution could make it difficult to see our clinicians’ faces, but we assure that they will be our usual, friendly team. 

We also guarantee that each treatment room is thoroughly cleaned and disinfected following each individual patient. 

You will be asked by your dentist to swill your mouth with a hydrogen peroxide solution before treatment. One of our team will discuss this with you on the day.

You may be asked to prepay for your appointment, using the secure link.

After the appointment

If you have not already paid for your appointment, contactless payment will be taken in the treatment room using the secure payment link. Alternatively, it may be taken by one of our reception team, who will also book your next appointment.

If you have any questions after the appointment, we will be able to email or call you to discuss this further; our aim is to minimise your time in the practice for your own safety.

Every step in our new patient journey has been designed to ensure your safety, as well as the safety of our colleagues and clinicians. This is our number one priority. If you have any questions about our new practice experience, please get in touch with our staff today.